Help Category: Help
I’m not getting my emails. What should I do?
Because we normally send email alerts through a broadcast server, some internet providers automatically recognize the email alerts as spam or junk mail and filter out those messages. In an attempt to prevent this, please save these email addresses to your email account under Safe Senders, Address Book, Contacts or Favorites:
For service provider-specific instructions on how to add our email address to a list of safe senders, click here.
If the problem persists, you may need to contact your internet service provider (ISP) and ask it to whitelist our email addresses. If your ISP insists it is not blocking our emails, please follow the instructions for whitelisting our addresses below:
If the problem still persists, please contact our customer care team to provide another email address. We suggest opening a free email account, such as with Google or Yahoo.
Please note: Email changes take two—three business days to update in our system.
When can I contact customer service?
Our customer care team is available Monday—Thursday, 9:00 a.m.—8:00 p.m. ET and Friday 9:00 a.m.—7:00 p.m. ET. You can contact them by phone or email:
- Email – You can email us anytime at email@example.com and one of our representatives will respond as soon as possible
- Phone – U.S. customers can call toll-free at 800-796-1883. International customers should dial 443-268-0474.